Refund policy
Refund Policy
We are committed to providing our customers with the best shopping experience. If you are not fully satisfied with your purchase, we offer a straightforward refund policy. Please read the following terms to understand how we handle refunds.
Refund Conditions:
- Time Frame for Refund Requests: The Buyer must notify en.kopiluwak.lt within 48 hours of receiving the product if they wish to request a refund. Please contact us at info@kopiluwak.lt.
- Condition of Products: Products must be returned in original packaging with all original documents. Products should be in unused and unwashed condition to be eligible for a refund.
- Return Process: The Buyer must contact the Seller via email at info@kopiluwak.lt before returning any product. Instructions will be provided on how to return the item.
Refund Procedure:
- Refund/Replacement: If the product is defective or if you simply change your mind, we will process a refund or offer a replacement after receiving the returned product.
- Return Shipping Costs: For defective products, we will cover the return shipping costs. For returns that are not due to defects, the Buyer is responsible for the return shipping costs.
- Condition Requirement: Products returned must be in at least 95% of their original condition. Refund requests will be processed only if these conditions are met.
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Refund Request: To request a refund, the Buyer must submit a written request via email to info@kopiluwak.lt, including the following details:
- Your full name.
- Order number.
- Product name and quantity.
- Reason for the refund.
- Refund Process: Once we receive the returned product and your request, we will process your refund via PayPal or Stripe. Refunds will be issued to the original payment method within 3 business days.
Contact Information
For any refund-related inquiries or if you need assistance with the return process, please contact us at info@kopiluwak.lt. Our customer service team is here to assist you.